Shipping & Returns
Shipping
Once your order has been processed you will receive a shipping confirmation email.
Israel standard shipping:
- Courier shipping - NIS 30 per order (3-7 business days)
- Free shipping on orders over 300 NIS.
- Pick up (Herzliya) - Free
Other International Shipping:
Israel Post International mail - NIS 50 per order (7-14 business days).
To find out more information please contact our customer support at: info@urbanbabywrap.com.
Returns
You can return the product up to 10 days since the delivery date only if it is not been used and is in its original packaging.
Urban Baby Wrap is not responsible for shipping costs that may occur regarding the return of a product.
The customer will be responsible for the return shipping cost as well as the redelivery cost.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to replace it for any other reason contact us at info@urbanbabywrap.com